Help Center

We are here to solve difficulties or complaints you may have about your Greetstore experience.

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How can we help you?

Gifts FAQ

For ordering any product from Greetstore, you need to navigate to the Menu and select the appropriate Product Category like Mugs(link), Mobile Covers(link), Engraved products(link).

In case if you cannot find your product, you can use our search button to find the product.

Yes, you can order but there may be extra charges for convenience and it may vary your delivery dates.

No, if you are selecting any personalized product. There are some predefined products too where you can buy it directly without personalization.

The limit for a same product is 5 that mean you cannot buy products more than 5. But if you still want to order bulk products then please mail us on

No, we cannot commit about availability but you will be notified about the product non-availability either by e-mail or by by directly displaying on website.

Sorry but there may be variance in color of the product as we use rendered graphics for best representation of the products. We cannot commit about color but you will get the quality material for sure.

Yes, you can get this option while checkout. Do not forget to ‘tick’ the option before paying.

Suppose you want to purchase the product from but you feel that you don’t want this now but later then instead of searching for this product after couple of days on our website, you can make it as your favorite and can access it from your My Account page.

We need some information of yours to authorize you as a human. It will save us and your transaction from unwanted threats and frauds. We never spam you and hence expected a little help your side too. Please read our Privacy policy.

You need to login into your account and then just Click “Your Name” on top right corner, a drop down will show you options among which select “orders”.

If you find any difficulty finding it then please click here(link to My Account page)

There is no special provision for reordering the same product with same image but you can place the same order by navigating to your “orders” page and click on the product which will redirect you to actual product from where you can order it.

Personalization of the gift products

Personalization includes only printing and engraving your contents on the products.

You need to upload or email your pictures (for some products) to print your contents on product you are willing to purchase.

Yes, both are different. Customization belongs to complete recreation of product according to your needs but personalization is printing and engraving your contents as per your demands on products.

There is no such provision as it may delay your product by a day or 2. Still if you want to preview it before printing then you need to send us mail within 1 hour of purchasing the product on

The preview section is just for making you sure that you are uploading content for right product and make you know exactly where it will be placed. There will be no real-time preview mechanism yet.

No! You cannot personalize product after purchasing the product but you may cancel it and reorder the same within 1 hour of ordering it.

Still, if you need to update the same product mail us on

Sorry, but you cannot preview the product before printing. But you can request us on support@greetstore for preview with your order id within 1 hour of ordering the product.

Yes, you can. There are some products where you can change entire design or upload your own.

The product tagged as “personalizable” can only be personalized, others are not.

Payment & EMIs

You can pay using Net banking, Credit/Debit card, UPI, Wallet except Paytm, Cash On Delivery, Greetstore Cash, EMI on orders above 2999.

Cash On Delivery or COD is applicable for some of the products or on your order total which should be below Rs. 500 to avail the COD option. There may be some conditions where you apply coupons and COD will be disabled.

No, we do not support Paytm payment.

You will get the invoice after payment immediately on your registered mail id. You can also download and print from your My Account>Orders page.

You can chat online with our executives to identify and resolve the issue or write to us on

If your payment get deducted and order not confirmed then you will get your money refunded within 24 hours in Greetstore Cash. You can access it in your My Account page.

Yes! Your card payments are completely secured and transferred by SSL encryption by us and our payment gateway. We take security very seriously at Greetstore.

No! You can use only credit card EMI.

Delivery Issue

We provide only regular speed delivery option. If you still want it early the write us on

We provide next delivery in some cities of India. Please check once before ordering by mailing us on

It varies based on your city and state. Normally we will take 4-5 days all over India.

Write to us on There may be some logistics issue that we can solve

There is fixed shipping rates all over India. Check your rates on checkout page before ordering.

Go to My Profile from top right corner of the screen. Click on Your Name and drop down menu show you “Orders” option. Click on it and track your product.

Yes! You need to add new address and select that as delivery address while checkout.

Write us on We will investigate and resolve the issue as soon as possible.

We calculate delivery dates by summing up making and printing time for a product with shipping time.


No, you need to go to “Cart” to change the product.

On “Checkout Page”, you will see a apply coupon coupon button. Enter you coupon and apply.

Subtotal is the amount you are spending on products. Total is the amount which includes extra costs like shipping, COD charges etc.

On “Product Details” Page, you can be able to check the pincode availability.

Contact Us

Sr. No. 59/1A/1,

Vedant Heights, Tarawade wasti,

Mohammadwadi, Pune City-411060,